Participating in contests hosted by Fantasy Kings necessitates the utilization of the user's account wallet.
Refund Eligibility:
Refunds may be considered under specific circumstances, as outlined below:
Refund Conditions:
Technical Issues:
If users encounter technical glitches while utilizing Fantasy Kings or its mobile application, impeding their participation in contests or access to their accounts.
Contest Cancellation:
In the event of Fantasy Kings canceling a contest for any reason, entry fees will be reimbursed if users contact us within 48 hours of the transaction.
Erroneous Contest Entry:
Users who mistakenly enter the wrong contest or select the incorrect team have the option to request a refund before the contest entry deadline.
How to Request a Refund:
Users can initiate a refund request by contacting our customer support through the designated channels provided on the website or app.
When requesting a refund, users should provide relevant details, such as their username, contest ID, and a description of the issue.
Review and Approval:
Refund requests will be thoroughly reviewed on a case-by-case basis by Fantasy Kings.
If the issue aligns with the refund policy criteria, a refund will be processed.
Refund Method:
In most cases, refunds will be issued using the same payment method utilized for the initial contest enrollment.
Please note that the processing time for a refund may vary, typically ranging from 5 to 7 days, depending on the payment provider and other factors.
Conditions Not Eligible for Refund:
Entry fees for contests that have already commenced or are currently in progress are generally non-refundable.
